At Cubitt Town Florist, we pride ourselves on delivering only the freshest blooms to our valued community of Cubitt Town. Whether you are seeking floral arrangements for your home, business, or a special event, you can trust us for unparalleled quality and service. As your local florist, our aim is to ensure you receive beautiful, vibrant flowers every time you order.
Your satisfaction is at the heart of what we do. In the rare case that your flowers arrive damaged or the arrangement does not meet our freshness standards, please notify us as soon as possible upon delivery. We encourage you to check your flowers when they arrive to ensure they are in perfect condition. To process your claim swiftly, please have your order details ready and provide a brief description of the issue. If possible, include a photo of the damaged or substandard flowers. This helps us to resolve your issue quickly and improve our service for all customers in Cubitt Town.
Our fresh flowers guarantee extends for a minimum freshness window of 5 days from the date of delivery, provided the flowers are cared for as instructed. Upon receiving your bouquet or arrangement, please follow the included care guide to maximise vase life and appearance. It is vital to keep your flowers in a cool spot, change the water every 2 days, and trim the stems diagonally to help them stay vibrant for as long as possible. Should you feel your flowers have not remained fresh within this guaranteed period, please contact us promptly so we can assist you.
If your order does not meet your expectations due to damage, lack of freshness, or other concerns covered by our policy, you are entitled to request a refund or a replacement. We will work with you to determine the most suitable solution, depending on your preference and the nature of the concern. Our team is committed to rectifying genuine issues with either a full refund or a prompt replacement of your bouquet, ensuring our Cubitt Town customers are wholly satisfied.
Your feedback helps us uphold our reputation as a trusted local Cubitt Town florist. If you are not satisfied with a delivery or our service, we want to hear from you. Please reach out to us with your order details and a concise description of your complaint. Our team will investigate the matter thoroughly and respond as quickly as possible. We treat every complaint seriously and value the opportunity to resolve any concerns you may have.
Cubitt Town Florist is proud to serve households and businesses throughout Cubitt Town and nearby areas. Our commitment to quality, transparency, and superior customer service sets us apart as your go-to choice for fresh flower arrangements. Thank you for choosing a local florist you can rely on. We look forward to delighting you with every bouquet and addressing your concerns with care and integrity.
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