Welcome to Cubitt Town Florist. These Terms & Conditions apply to all customers placing orders through our website for flower delivery within Cubitt Town and the surrounding areas. Please read these terms carefully before placing your order, as they govern your access to and use of the services offered through our website. By confirming an order, you agree to be bound by these terms.
We aim to provide a seamless and efficient process for ordering flowers online. Orders can be placed via our website at any time. During the order process, you will be guided through selecting your floral arrangements, choosing relevant options (such as size or occasion), and providing recipient details for delivery in Cubitt Town and neighbouring areas.
Once your order is submitted, you will receive a confirmation notification that we have received your order. This confirmation does not indicate acceptance but acknowledges we have received your request. Acceptance of your order and the formation of a contract occurs when we dispatch your order and notify you of such dispatch. We reserve the right to decline orders if items are unavailable, information is incorrect, or payment is not received.
Please ensure all order details, including recipient name, address, delivery date, and message, are accurate. We cannot be held responsible for delays or non-delivery arising from incorrect information provided by the customer. Changes to orders after submission may not always be possible, especially for same-day or next-day delivery requests.
All products are subject to availability. In the event flowers or items in your chosen arrangement are unavailable, we reserve the right to substitute with products of equal or greater value and similar style without prior notice, to ensure prompt delivery. We make every effort to match your selection as closely as possible, but due to seasonal and regional variations, not all stems may be available at all times. The overall look and feel of your arrangement will be maintained to the best of our ability.
We deliver throughout Cubitt Town and nearby areas. Deliveries are made according to the schedule selected during checkout, subject to any restrictions due to high demand during peak times (such as Valentine’s Day, Mother’s Day, or Christmas). While we strive to meet requested delivery dates and preferred time slots, delivery times are not guaranteed.
If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe place, provided it is safe and accessible. A note will be left to inform the recipient of the delivery’s location. If delivery is not possible due to incorrect addresses or access issues, we reserve the right to charge for redelivery. Please provide accurate delivery instructions to avoid issues.
All prices for floral arrangements and delivery services are displayed on our website in Pounds Sterling (GBP) and include VAT where applicable. Prices and promotional offers are subject to change without notice but will not affect orders already confirmed.
Payment for online orders must be made using the secure payment methods provided on our website. Orders will not be processed or dispatched until full payment is received and cleared. We accept major credit and debit cards, as specified during the checkout process. By submitting payment details, you confirm that you are authorised to use the method provided.
If your payment cannot be processed, your order may be delayed or cancelled. We are under no obligation to dispatch your order until payment is successfully received.
We understand plans can change. If you wish to cancel or amend an order, please contact us as soon as possible. For orders scheduled for next-day or future delivery, we may be able to accommodate cancellation or amendments if the request is received 24 hours before the scheduled delivery date. For same-day delivery orders, cancellation or amendments may not be possible once your order is being prepared or has been dispatched.
Where cancellation is accepted in accordance with these terms, a full refund will be issued to the original payment method. Refunds may take several business days to appear in your account, depending on your payment provider.
If an order includes custom or personalised arrangements, or products purchased via a special offer or promotion, your right to cancel or amend may be restricted. We will inform you at the time of order if this applies.
We hope you and your recipients are delighted with our flowers. Should you be dissatisfied with the quality of any flowers or products received, please notify us within 24 hours of delivery. We may require photographic evidence to support your complaint and help us resolve the issue quickly.
In cases where flowers are deemed to be faulty or not as described, you may be entitled to a replacement or a partial/full refund at our discretion. As flowers are perishable goods, requests made after 24 hours may not be eligible unless otherwise agreed. This does not affect your statutory rights as a consumer.
It is your responsibility to ensure correct and complete order information is provided. This includes address details, contact information, and any relevant access codes or special instructions. You must also ensure that payment is made in accordance with these Terms & Conditions.
For corporate or business customers, it is your responsibility to ensure recipient permission for delivery and to comply with any company policies concerning external deliveries. We accept no liability for deliveries refused at business addresses or access restrictions beyond our control.
We take great care in preparing, packaging, and delivering your floral orders. However, except in instances of our negligence, we shall not be liable for any direct, indirect, or consequential loss or damage (including loss of profits or goodwill) arising from the supply or delivery of our flowers and products.
Our liability is limited to the purchase price of the items supplied. Nothing in these Terms & Conditions shall affect your statutory rights under the laws of England and Wales, or exclude or limit liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
Where delivery is delayed or prevented by circumstances beyond our reasonable control (including but not limited to adverse weather, strikes, traffic incidents, or acts of God), we shall not be liable to you or be deemed in breach of these terms for any delay in performance or failure to deliver.
All content on our website, including but not limited to product photos, descriptions, logo, and overall website design, is the intellectual property of Cubitt Town Florist. You may not use, reproduce, modify, or distribute our content without express written consent.
We are committed to protecting your privacy in accordance with UK GDPR law. Any personal information collected during the order process will be used only as necessary to process and fulfill your order, manage your account, or as required by law. We do not share your details with third parties except as necessary to provide our service (such as with delivery partners). For more details, refer to our privacy policy available on our website.
These Terms & Conditions, and any contract formed between Cubitt Town Florist and you as a customer, are governed by the laws of England and Wales. Any disputes arising from these terms or relating to your use of our website and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions as necessary from time to time. Any changes will be effective immediately upon posting to our website. Please review these terms regularly to ensure you are aware of any updates. Continued use of our website and services constitutes acceptance of any amended terms.
If you have any concerns or queries regarding these Terms & Conditions, please get in touch using the contact form or details provided on our website. Our customer service team will be happy to assist you.
These Terms & Conditions are applicable to all online flower delivery customers in Cubitt Town as well as surrounding areas receiving service from Cubitt Town Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cubitt Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cubitt Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
